I read the following articles: "The essence of library 2.0"; "Power for the people"; "What does web 2.0 mean for your non-profit?"; and "To more powerful ways to cooperate".
This week's assignment got me thinking more about how the not-for-profit I work for uses IT. We have for years maintained a website and email list. More recently we added a couple of other things - our members can now join specific interest-related listservs, and we occasionally post e-survey links (related to research we are working on) on our website.
The idea of adding an RSS feed seems a simple thing that we probably should look into. Other ideas like blogs or community forums are attractive (I am even aware of at least one other SPC that is on Facebook!) and could probably help us serve our membership, but I am also very aware of staff time constraints.
I think Meredith Farkas offered some sage advice. Technology for its own sake isn't necessarily a good thing - assessments should first be used to find out the needs/wants of patrons. I think for us this would be a reasonable first step.
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Absolutely, customer-centered service is paramount. All these extra 2.0 tool are wonderful and offer a lot of possibilities, but if your clients don’t want them/ need them or are unwilling to learn how to use them then what good are they really? I think you hit the nail on the head here! Doing some preliminary research into what would MOST benefit your clients and then focusing your efforts on those few tools is the optimal route.
Jenny
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